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events not showing

Bug ReportsPaolo

Hello,

I keep trying to add an event to my planner. I put in all the details for the event Eg date time and save, but then it doesn’t appear on my calendar, regardless if I set the event for today or a future date.

Can you please assist?

Posted by Amanda ·
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Comments1

  • Paolo Briganti

    Team•

    May 20, 2023

    Hi Amanda,

    thank you so much for taking the time to write us and for your feedback.

    ​

    There are a few reasons that the event might not be appearing on your calendar, but one possibility is that the calendar where you're adding the event is not enabled to be shown on the planner.

    To make sure that the calendar is enabled, please follow these steps:

    1. Tap the three bars at the bottom left of your screen to open the settings menu.

    2. Tap "Calendars".

    3. Here, you can enable or disable the calendars that you want to show on the planner. Simply toggle the switch next to each calendar to show or hide it.

    If the calendar where you're adding the event is not currently enabled, simply toggle the switch to show it. Once it's enabled, you should be able to see your event on the planner.

    We also recommend exploring our user guide at the link below for more details and tips on how to best use calendars and reminders on Journey.

    https://discover.moleskinejourney.com/user-guide/sync-external-calendars

    We hope this helps! If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for using our product and for your feedback.

    Thanks,
    Have a great day

    Paolo

    Moleskine Journey Team