Hi! Since a week ago, I have problem to save pictures in my Picture Journal. They upload, sometimes they are ok, but dissapaer again and an picture icon is placed. What can I do? Regards, Lars
Thank you for reaching out and I'm sorry to hear about the issue that you're experiencing with your Picture Journal.
I'm glad to let you know that we had identified a similar issue earlier and our technical team has successfully addressed it two days ago. This fix should resolve the issue you're experiencing and you should now be able to view your picture previews properly.
Should you continue to face any problems, please don't hesitate to let us know. We're here to help!
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Comments1
Paolo Briganti
Sep 20, 2023
Dear Lars,
Thank you for reaching out and I'm sorry to hear about the issue that you're experiencing with your Picture Journal.
I'm glad to let you know that we had identified a similar issue earlier and our technical team has successfully addressed it two days ago. This fix should resolve the issue you're experiencing and you should now be able to view your picture previews properly.
Should you continue to face any problems, please don't hesitate to let us know. We're here to help!
Best regards,
Paolo from the Moleskine Journey Team